We know every individual is unique and the needs vary. Despite that, we always strive to give the best customer service, within reasonable context. We have in place our contact channels and shopping policy within the website for your convenient usage and reference, to make your browsing and shopping with us a direct and transparent one.

Service Personnel

Our friendly and competent service personnel is ready to take care of your needs and queries. AI is something we believe is important and awesome, however, personal attention to handle specific details is paramount to service. All your enquiries will be attended promptly by our service personnel in the objectives to provide information or resolve issues, to make your shopping journey smooth and enjoyable.

Whatsapp Messaging

You can find the whatsapp icon at the left-hand corner of our website. At times when you need a recommendation or clarification on our services and products, you can send us a message and we will be in touch to assist you. Our whatsapp service is active from 10am to 10pm Monday to Friday; and 10am to 7pm on Saturday and Sunday.


If you prefer to drop us an email, you can find the email icon on the footer of the homepage. We will reply you promptly with the most relevant and accurate answers to your queries.

Shopping Policy

Our shopping policy is in place to allow you to understand our obligations to you as a reliable e-store brand. It is imperative for you to understand our commitment and responsibility, so that you know we are always ready to give you our best. We want to nurture trust and respect hence we do not like to over promise and short in delivering. Click here for papapetshop.com shopping policy.